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Our Services and Solutions


No-Contract Hourly Pricing

  • On-Site Networking Consulting: $125/hour billed in 15 minute increments. There is a 1 hour minimum charge.
  • Remote Consulting: $125/hour billed in 15 minute increments. There is a 15 minute minimum charge.
  • Phone Support: Free up to 5 minutes, then billed as remote consulting.
  • After Hours: All work done during the hours of 7PM and 7AM on weekdays and during weekends is subjected to an off-hours rate of $175.
  • Travel Charge: $25 for on-site visits in the immediate Baltimore area
  • Spyware Removal: Maximum labor charge of 2 hours
  • Equipment Removal and Recycling: $25/device - Recycling of batteries as per EPA regulations, disposal of old computers, destruction of hard drives with sensitive data.


Flat-Rate Complete Care Plan

$39.95 per user/month per user or computer
    • Experience Peace of mind – no surprise costs, your bill is consistent every month!
    • Live support for all existing hardware and software is provided remotely and on-site, no surcharges.
    • We make sure each workstation is secured with the latest updates – including windows, java, adobe, and more.
    • Software updates are included for point releases, but not full version upgrades.
*pre-existing conditions and new hardware / software installations not covered and are subject to our hourly rates.


Premium Flat-Rate Complete Care Plan

$49.95 per user/month per user or computer
    • Experience Peace of mind – no surprise costs, your bill is consistent every month!
    • Live support for all existing hardware and software is provided remotely and on-site, no surcharges.
    • We make sure each workstation is secured with the latest updates – including windows, java, adobe, and more.
    • Software updates are included, even full version upgrades.
    • New hardware and software installation are included.
*pre-existing conditions not covered and are subject to our hourly rates.

Additional Services:

Combination Package

For the best value and maximum uptime, we bundle all of our pro-active services in one package.
$90/month for up to 10 computers ($120/month value)
      • Online Backups: We include 50GB of secure online backups and check your backup logs on a daily basis. Extra $5/month each additional 50GB
      • Server Monitoring: We monitor your server’s critical services for errors that may cause system down-time and instability.
      • Microsoft Updates: We keep your server up to date and ensure updates apply successfully.
      • Application Updates: We update all major applications on each workstation.
      • Web and Email Hosting: Enjoy 99.9+% uptime with our clustered web servers and google-hosted email solutions.

Online and Offline Backup with Monitoring

Store up to 50GB of data online in a secured remote data center. Your data is secured using 256-bit AES encryption. Your files are backed up every hour to ensure minimal loss of data. We monitor both your online and offline backups to make sure they run successfully, each and every night.
$40/month plus $5/month each additional 50GB


Server Monitoring

Your server is integral to your organization. Issues should be addressed proactively not after they cause down-time. We monitor all critical services* and your event log for errors and problems. Some of the events we monitor: hard drive failure, excessive cpu utilization, excess memory usage, low disk space, antivirus updates, un-expected stopping of services, notification when system is offline. $20/month
      • If CPU usage exceeds 90% for 10 minutes
      • If memory usage exceeds 95% for 10 minutes
      • If free space on C: is less than 4%
      • If server is offline for 20 minutes
      • If free space on E: or F: (backup drives) is less than 2%
      • If Exchange mail server database size limits
      • UPS monitoring (if available)
      • RAID monitoring (if available)
      • Antivirus monitoring
      • Website monitoring


Microsoft Updates

Keep your server secure and up-to-date with the latest security patches and fixes from Microsoft. We will schedule monthly updates for all Microsoft products on the server and ensure that your server boots up successfully after installation.
$20/month

Application Updates

We update each workstation with important application updates. This includes frequently updated programs such as Adobe Reader, Malwarebytes, Java and more. Users no longer have to worry about pop-ups for applications they aren’t sure about, we handle it silently in the background.
$20/month for up to 10 computers

Web and Email Hosting

We offer clustered web hosting for all our clients. You are no longer dependent on a single server. Clustering greatly increases reliability, giving you a true 99.9+% uptime. We also provide Google hosted email and premium anti-spam filtering.
$20/month